Get in touch

General support

For general enquiries and support please email us at

Book a call-back

If you’d like us to call you at a time that’s convenient book a call-back

Report outages

Power can go out for many reasons - the most likely is a problem with the electricity lines coming in to your property.

Live in Wellington, Porirua or Hutt Valley?
Contact or text us on 022 543 8749. We will reply with information and a course of action. If the issue is an emergency or a safety issue (like sparking overhead cables) call the Wellington Electricity Lines emergency line immediately on 0800 248 148. Wellington Electricity will send a technician to solve the issue.

Live in Kāpiti or Horowhenua?
For all outage and safety issues, contact the Electra Lines Company hotline directly on 0800 567 876.

Please note: we will not disconnect your power for any reason without consulting with you first.

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Joining Toast is easy

Signing up to Toast is so easy: you don’t even have to contact your current supplier – we’ll take care of it all.